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PMEXPO seminars are designed to help property management professionals improve their management approaches and capitalize on the experience and expertise of seminar leaders. The cost to attend one or all of the PMEXPO seminars is $125 per member and $175 per nonmember. When you register for a seminar, you also get a complimentary admission to the PMEXPO concourse.
Marketing Track Presented by the Apartment All Stars
Like You, Like Me
Presented by Lisa Trosien
1:00pm-2:00pm, Room 152 A & B
Learn to create marketing messages, social media content and sales and leasing presentations that inspire trust and display responsible behavior. Discover five ways to be more likable in your presentations. Find out how to tell stories that ignite passion in your customers and inspire them to buy. Learn the importance of timing, the design of snack media and why sweetening is so important.
Masterminding Extraordinary Teams with In-Your-Face Attitudes
Presented by Jackie Ramstedt
3:30pm-4:30pm, Room 152 A & B
Your passion for what you do is what drives your performance and the performances of your team. This program will rekindle your passionate spirit, zest for competition and cutting-edge performance that results in the most creative marketing, selling and management ideas. Increasingly, the old ways of doing business are not productive in today’s changing marketplace. Start building your team that can adopt to these changes and show results.
Stop Complaining and Rent More Apartments
Presented by Pete Regules, 2:15pm-3:15pm, Room 152 A
Learn how improving the customer service experience at your property will boost your apartment ratings, increase your traffic and raise your retention rates. Learn how to stand out in your market by excelling in customer service and using ideas from the brands you love. Pete will share unique customer service ideas used at successful communities around the U. S.
Legal Track, 10:00am-2:00pm
Led by attorneys from the law office of Offit Kurman, it will feature PMA General Counsel John Raftery and fellow associates Billy Cannon and Todd Kelting. They will describe how to obtain possession in Maryland and DC more easily and the fiduciary responsibilities associated with the management of income-producing real estate assets.
Doing District of Columbia Evictions Right
Presented by Billy Cannon, 10:00am-11:00am, Room 154 A
· Time line of a DC landlord tenant case
· Protective orders
· The trans-lux amount
· The definition of rent in DC
· Notices and non-redeemable judgments
· How to handle abandoned units
· Housing conditions calendar
· Tenant petitions
· Fair housing considerations
Doing Maryland Evictions Right: Cost-Effective Tips for Managing Maryland Non-Payment and Breach of Lease Cases
Presented by Todd Kelting, 10:00am-11:00am, Room 154 B
· What to do when your tenant does not pay rent
· Filing a lawsuit
· Training your residents
· Avoiding wrongful evictions
· Breach of lease
· Tenants holding over
Fiduciary Duties – Understanding and Appreciating Your Role as the Agent of Your Employer and the Property Owner
Presented by John Raftery, 1:00pm-2:00pm, Room 154 A & B
· Formation and termination of an agency relationship
· Duties of principals and agents – what to look for
· Duties of agents to principals
· Duty of good faith, honesty, and loyalty
· Duty to disclose information
· Duty to be accountable
· Duty of obedience and care
· Duty not to act adversely
· Good faith and fair dealing
· Reimbursement and indemnification
· Liability of principals and agents to third parties
Operations and Maintenance Track
9:00am - 11:15am
This track focuses on helping property managers, directors of operations, engineering staff and maintenance technicians better serve residents, increase NOI and advance in their careers.
Tools of the Trade
Presented by Rick Lowman (Southern Management Corp.)
9:00am-10:00am, Room 159 B
Rick will explain tools that onsite and engineering staff can use to establish and implement maintenance and operations plans. You will learn how to use:
- Meters to measure energy use and diagnostic equipment
- No-sweat plumbing connections
- Power tools such as circular saws
- Temperature data logging
Arc Flash Safety
Presented by Chuck White (Hawkins Electric)
1:00pm-2:00pm, Room 159 B
Chuck White will address major causes of arc fault problems at apartment communities and offer guidance to analyze, repair and prevent them. He will explain the benefits of conducting an incoming current survey and the importance of equipment ratings and how to use them. Chuck will also address safety precautions managers and operations staff should take to avoid fires and other electrical problems.
Survival Skills for Service Managers at a Lease-Up Property
Presented by Paul Gantos (Bozzuto Management)
10:15am-11:15am, Room 159 B
This session is designed for service managers working at stabilized communities that want to expand their knowledge base and skill sets to manage a lease-up property. Paul will address:
- The steps necessary to transition from construction to management: blueprints, keys, and equipment, establishing a maintenance office, and accountability of management and maintenance staff as the property is turned over.
- How to create contracts for trash removal, janitorial services, elevator maintenance and other services.
- How to establish an effective onsite maintenance team.
- What to expect and how to walk newly delivered apartment homes.
- Systems training programs that start the community on the right path.