2008 Dinner Meetings:
Feb: General Membership
       Meeting
Mar: CEO Address: Bryant
       Foulger, Foulger-Pratt
Apr: PMEXPO
May: Spring Break
Jun: Power 2 Persuade
Aug: August Social Lobster Bake
Sep: You Want What by When?
Oct: Lead, Manage or Get Out
       of the Way
Nov: Past Presidents' Awards
       Banquet
Dec: MAE Awards
Dec: Holiday Ball

2008 Seminars:
Jan: Rent Collection Strategies
Mar: Effective Business Writing
Apr: PMEXPO Seminars
May: Leasing Summit
Jun: Dealing with Difficult
       People and Situations
Sep: Management Skills for
       New Managers
Oct: Maintenance Summit
Nov: Tax Credit Training &
       LIHTC Awards

2008 Special Events:
Apr: PMEXPO
May: Spring Break
Aug: August Social Lobster Bake
Dec: Holiday Ball

General Membership Meeting

Disney’s Magic Comes to PMA

Details

Walt Disney World’s longstanding reputation for incredible customer service and friendly cast members is not magic.  Exceptional Disney customer service is the result of a sound ideology consistently applied in a business setting.  That ideology is the focus of PMA’s January 17, 2008 General Membership Meeting.  Disney Institute instructor Nicole Lauria will explain the model that Disney uses to deliver exceptional customer service.

The program addresses how to:

• Anticipate the needs, wants and emotions of customers in order to exceed their expectations

• Bring “personality” to your organization by establishing service themes and standards

• Design a delivery system that focuses on employees, environment and the processes that enhance service quality

• Create a service plan that integrates service standards and delivery systems that promote quality

About the Speaker

Nicole joined the Walt Disney World Cast in 1999, where she held the position of senior sales manager for Resort Sales, Parks and Services. In her role, she was instrumental in developing and growing the national Diversity market for Walt Disney World Resort and the Washington, D.C. association market. In this role she worked with organizations to bring their conventions to the Walt Disney World Resort. In addition to her sales responsibilities, Nicole serves as a board member for Disney’s Local Diversity Action Team.

PMA Event Reservation Policy

Reservations All reservations shall be made in writing either via email, fax or online registration forms. Your request for a reservation completes your registration. No confirmations will be necessary. Your online registration is completed when you click the "Register" button. Payment Payment is accepted in advance or on the day of the event. Advance payment preferred. Payment from non-members shall be made in advance by credit card or check. Invoices Invoices are issued for amounts greater than $150 only.