Community Ambassador

The Property Management Association’s Board of Directors is seeking passionate individuals to serve as Community Ambassadors. As a Community Ambassador, you will partner with other volunteer leaders to ensure adherence to PMA's framework, which emphasizes understanding and addressing the diverse needs of our members, fostering a sense of belonging and continuously improving our programs and initiatives. You will serve as a conduit between Committees/Councils and the Board of Directors, helping to guide efforts and address issues to align with PMA's Vision, Mission and Values.

WHY BECOME A COMMUNITY AMBASSADOR?

  • Impactful Role: Play a pivotal role in PMA’s success.
  • Professional Growth: Learn best practices for nurturing diverse communities and developing human-centered programming and communications.
  • Networking: Build strong connections within the property management industry.


COMMITMENT DETAILS:

  • Term: Initial term Summer 2024 through the end of 2025. Subsequent terms January 1 to December 31.
  • Meetings: Attend your committee/council's monthly meeting (typically 1 hour, virtual). Participate in quarterly ambassador meetings (typically 1 hour, virtual).
  • Additional Involvement: Allocate 1-2 hours per month for additional discussions, meetings and training sessions as necessary.

COMMUNITY AMBASSADOR RESPONSIBILITIES:

Work With Existing Committee/Council Chairs To:

  • Consider PMA’s Unique Member Personas as it Relates to Committee and Council Participation:
    • Analyze committee/council composition.
    • Identify and seek out missing perspectives.
  • Develop Benefits, Communications, Events and Programs:
    • Use member personas to tailor benefits, events, programs, marketing campaigns and communications.
      Ensure Accessibility:
  • Ensure clarity, consistency and excellence for everyone.
    • Be sensitive to differences in learning, language, knowledge, experience and demographics.
    • Ensure sufficient quantity and accessibility to all.
    • Make resources within reach, easy to use and adaptable, considering the impact on underrepresented/historically excluded groups.
  • Create an Inclusive Environment:
    • Encourage participation and meaningful discussions.
    • Ensure no one dominates discussions.
    • Reach out to unresponsive or non-participatory volunteers.
    • Create opportunities for meaningful contributions.
    • Assign projects between meetings for members to work on and present progress.
  • Foster Continuous Improvement:
    • Reflect on and assess committee/council work to improve processes.
    • Identify priorities for more impactful work.
    • Establish benchmarks and identify areas of concern throughout the year.

COMMUNITY AMBASSADOR REQUIREMENTS

  • Company Support: Ensure your company supports and allocates resources for your involvement in PMA, including financial support for membership and participation in events and programs.
  • Availability: Commit to attending meetings and participating in additional discussions and training sessions as necessary.

 

NEXT STEPS

  • Application Process: Complete the Online Statement of Interest Form
  • Orientation: An orientation meeting will be scheduled for all potential ambassadors upon receipt of statements of interest.
  • Training: Thorough training for Community Ambassadors and Committee/Council leaders will be provided.