Community Ambassador
Join us in our mission to make the Property Management Association an inclusive and thriving community that reflects the diverse needs and aspirations of all its members.
The Property Management Association’s Board of Directors is seeking passionate individuals to serve as Community Ambassadors. As a Community Ambassador, you will partner with other volunteer leaders to ensure adherence to PMA's framework, which emphasizes understanding and addressing the diverse needs of our members, fostering a sense of belonging and continuously improving our programs and initiatives. You will serve as a conduit between Committees/Councils and the Board of Directors, helping to guide efforts and address issues to align with PMA's Vision, Mission and Values.
WHY BECOME A COMMUNITY AMBASSADOR?
- Impactful Role: Play a pivotal role in PMA’s success.
- Professional Growth: Learn best practices for nurturing diverse communities and developing human-centered programming and communications.
- Networking: Build strong connections within the property management industry.
COMMITMENT DETAILS:
- Term: Initial term Summer 2024 through the end of 2025. Subsequent terms January 1 to December 31.
- Meetings: Attend your committee/council's monthly meeting (typically 1 hour, virtual). Participate in quarterly ambassador meetings (typically 1 hour, virtual).
- Additional Involvement: Allocate 1-2 hours per month for additional discussions, meetings and training sessions as necessary.
COMMUNITY AMBASSADOR RESPONSIBILITIES:
Work With Existing Committee/Council Chairs To:
- Consider PMA’s Unique Member Personas as it Relates to Committee and Council Participation:
- Analyze committee/council composition.
- Identify and seek out missing perspectives.
- Develop Benefits, Communications, Events and Programs:
- Use member personas to tailor benefits, events, programs, marketing campaigns and communications.
Ensure Accessibility:
- Use member personas to tailor benefits, events, programs, marketing campaigns and communications.
- Ensure clarity, consistency and excellence for everyone.
- Be sensitive to differences in learning, language, knowledge, experience and demographics.
- Ensure sufficient quantity and accessibility to all.
- Make resources within reach, easy to use and adaptable, considering the impact on underrepresented/historically excluded groups.
- Create an Inclusive Environment:
- Encourage participation and meaningful discussions.
- Ensure no one dominates discussions.
- Reach out to unresponsive or non-participatory volunteers.
- Create opportunities for meaningful contributions.
- Assign projects between meetings for members to work on and present progress.
- Foster Continuous Improvement:
- Reflect on and assess committee/council work to improve processes.
- Identify priorities for more impactful work.
- Establish benchmarks and identify areas of concern throughout the year.
COMMUNITY AMBASSADOR REQUIREMENTS
- Company Support: Ensure your company supports and allocates resources for your involvement in PMA, including financial support for membership and participation in events and programs.
- Availability: Commit to attending meetings and participating in additional discussions and training sessions as necessary.
NEXT STEPS
- Application Process: Complete the Online Statement of Interest Form
- Orientation: An orientation meeting will be scheduled for all potential ambassadors upon receipt of statements of interest.
- Training: Thorough training for Community Ambassadors and Committee/Council leaders will be provided.