PMA Event and Program Policies and Code of Conduct

CANCELLATION POLICIES

EVENT AND PROGRAM REGISTRATION

Event registration cancellations must be made in writing. A full refund or waiver of event registration fee will be granted if written notice of cancellation is received by PMA at least seven business days prior to the event date. If you reserve and do not attend, you are liable for the registration fees. You may substitute attendees if necessary. 

AWARD ENTRIES

Award entries may be withdrawn or transferred but are not refundable. All requests for transfer must be made more than 30 days prior to scheduling of evaluation/consideration and/or 90 days prior to the event at which award winners will be announced.

EVENT SPONSORSHIPS & EXHIBIT BOOTH SPACE

All requests for cancellation of exhibit space and/or sponsorships must be made in writing. A full refund or waiver of exhibit booth and/or sponsorship fees, less a $500 administrative fee, will be granted if written notice of cancellation or reduction in contracted sponsorship is received by PMA more than 90 days prior to event date. Within 90 days of the event, no exhibit booth and/or sponsorship fees shall be waived nor shall refunds be made.

ADVERTISING SPACE

All requests for cancellation of advertising space must be made in writing. A full refund or waiver of advertising  fees, less a $500 administrative fee, will be granted if written notice of cancellation or reduction in contracted advertising space is received by PMA more than 90 days prior to publication date. Within 90 days of the publication date, no advertising fees shall be waived nor shall refunds be made.

PMA's Cancellation Policies remain in effect regardless of any change in company and/or property ownership and/or management and/or individual employment status that may occur after initial purchase.

CODE OF CONDUCT

The Property Management Association Code of Conduct applies to all Property Management Association meetings, events, and programs, whether in-person at public or private facilities or online during virtual events. PMA is committed to providing a productive and welcoming environment for all participants. All participants are expected to abide by this code as well as PMA’s Code of Ethics.

EXPECTED BEHAVIOR

• Treat all participants with respect and consideration, valuing a diversity of views and opinions.
• Be considerate, respectful, and collegial.
• Communicate with respect for others, critiquing ideas rather than individuals.
• Avoid personal attacks directed toward other attendees.
• Be mindful of your surroundings and of other event attendees and venue/contracted support staff.
• Alert on-premises security personnel and PMA staff if you notice a dangerous situation or someone clearly in distress.
• Respect the rules and policies of the meeting venue, hotels, PMA contracted facility or any other venue associated with a PMA event.

UNNACEPTABLE BEHAVIOR

• Harassment in any form, including bullying, threatening, stalking, intimidation, microaggressions, insinuations or disparaging comments that are hurtful or interfere with any other attendee’s experience.
• Sexual harassment, including but not limited to, unwanted or inappropriate conduct, unwanted sexual attention, comments, jokes or advances.
• Violence, threats of violence or violent language.
• Possession of a weapon or any item that can be used as a weapon, which may be used to threaten
• or cause injury to others if used in a certain manner.
• Discriminatory jokes and language based on sexual orientation, race/ethnicity, gender identity, religion/creed, national origin or political views.
• Inappropriate photography or recording, including within the event environment for use on social
• media, without the prior permission of the individuals or owners of the content therein.
• Failure to obey any rules or regulations of the event venue, including any destruction or vandalizing of personal or event property and materials.
• Boisterous, lewd or offensive behavior or language that disrupts the event.
• Drinking in an irresponsible manner.
• Falsely reporting violations of this Code and/or retaliating against another participant for reporting
• a violation of this Code.
• PMA reserves the right in its sole discretion to determine what constitutes unacceptable behavior and what actions it will take to address incidents that occur.

CONSEQUENCES FOR UNACCEPTABLE BEHAVIOR

Participants who are asked to stop their behavior will be expected to comply immediately. If an attendee or participant continues to violate this Code, PMA may take whatever actions it deems appropriate, including removal from event without refund, disqualification from attending future events, notification of participant’s employer or notification of on-premises security or local law enforcement as necessary.

REPORTING UNACCEPTABLE BEHAVIOR

If you are subjected to unacceptable behavior, notice that someone else is being subjected to unacceptable behavior or have any other concerns, please notify PMA staff, as soon as possible. All reported concerns will be treated seriously and investigated. All participants are expected to cooperate fully and honestly with any investigation.

PHOTO RELEASE CONSENT

By attending a Property Management Association meeting, event and/or program, whether in-person at public or private facilities or online during a virtual event, the attendee grants PMA permission to use their likeness in a photograph, video or other digital media in any and all of the Association's publications, including web-based publications, without payment or other consideration. Furthermore, the attendee acknowledges and agrees that all photos will become the property of PMA and thereby authorizes PMA to edit, alter, copy, exhibit, publish or distribute these photos for any lawful purpose. Additionally, the attendee waives any right to royalties or other compensation related to the use of the photos. Since anyone can download an image from the internet or make copies of printed materials, the attendee agrees that PMA is not responsible for the unauthorized use of the images.